Patrick Tessier
MANAGING DIRECTOR
ADVERTISING & MARKETING

Welcome to the latest edition of E-Talk.

One of the biggest areas for auto dealers to capitalise on is in the service department of their dealership and ensuring that this area achieves continued growth month after month, is something that many fail at.

The average auto dealer has around forty customers a day using their facilities, primarily with late model cars still under the manufacturer’s warranty, and most dealers seem content with that. However the opportunity is far greater than and much more lucrative than that; after all Australia’s car park has around ten million cars - the average vehicle being eight years old.

Some research we conducted a few years ago suggested that dealer service department patronage slipped heavily after the vehicle warranty expired. Many dealers would argue that it’s because of the difference in price that service customers choose other suppliers, however I believe it’s largely due to poor relationship building with service customers.

Take for example Ultratune: they, along with many chain service suppliers choose price advantage as their position line. Ultratune add to this by using a defamatory undertone towards franchised auto dealers and they do this because they too struggle to entice a good relationship out of warranty service customers.

Service customers with vehicles over five years of age lean towards the referred mechanic; the local service station; the guy who looked after their friend, and in the main, price doesn’t even come into it.

Yes, there is a strong perception that auto dealers are more expensive; however our research tells us clearly that by and large auto dealers are as cost effective as any other supplier when it comes to vehicles over five years of age. You may be surprised to know that Ultratune are not the formidable competitor they appear to be, at all.

So how do we seize this very big opportunity and ensure continued upward growth in this important part of a dealerships business?

Firstly I see very little local advertising and offers from auto service from dealers aimed at this segment. More importantly there are only a few auto dealers who publish any special service offers on their own websites, or conduct any locally based letterbox campaigns.

To achieve any result - even a small one - an auto dealer must come to the realisation that an investment must be made, they must advertise to their audience. And if they are not in the arena it is unlikely they will be found!

A simple idea would be to direct a campaign towards existing customers that has offers aimed at achieving referrals to those older car owners. A very effective method would be some hard hitting retail point of sale material and printed flyers in service reception.

Put yourself in the picture: if you were sitting at the service reception, and could see or be given a good offer for an older car, you would be inclined to pass it on to someone you know - it sounds simple, and it is.

The average auto dealer sees two hundred customers a week in their service department and if you gave everyone of them a printed offer, that equals two hundred opportunities for a referral every single week! This is just one of a host of ideas that we have for auto service aimed at this growth segment, so ask your Salefest Account Manager for some ideas today, or call me direct - I would love to have a chat.

I hope you enjoy this edition of E-Talk and please feel free to contribute at any time.
Feedback
patrick@salefest.com

 
IN THIS ISSUE:
STOP, THIEF!
CREATIVE COLLECTIVE
DONUT MISS THIS: 2010 AADA HIGHLIGHT
INTRODUCING TAMARA CROSS
MEDIA SOCIALITE: BLOG ON
A CURE FOR ROAD RAGE AHEAD
STOP, THIEF!

An advertising agency’s primary commodity is its ability to produce first class creative which is then sold on to clients, so when that creative is reproduced by another agency, it’s not only theft of intellectual property, it’s downright embarrassing for those who happily stole it.


From brainstorming and conception through to presenting, one campaign can take a whole team of dedicated people anything from one day to several months to bring together, and therefore costs the agency money.

Salefest passed a milestone last week after producing our 100,000th ad for print production in our 16 years as an agency. This great feat has been achieved by an innovative and committed team who have produced creative that has personality, is understood and more importantly, gets noticed.

Add to that the mountain of direct marketing campaigns, e-marketing, radio and television ads and press concepts we present each week to new and existing clients and it’s clear that ideas are our business.

As any conscientious agency should do, we like to keep an eye on competition and assess the market by listening to the radio, watching television and checking the press, and lo and behold within the last year we have come across 61 of our ad campaigns replicated in various formats around the country!

Some of these creative concepts were developed for prospective clients who then passed them on to other agencies for reproduction, which is mildly flattering for Salefest, but quite simply embarrassing for the agency that compromised their ethics and pride to accept such a commission.

In every case, copyright automatically belongs to the creator of the work, and agency clients or prospective clients, are merely granted an implied license to use the creative and materials produced by us for the purpose that they were created, and provided the service is paid for.

A client has no legal entitlement to neither alter material nor instruct another agency to do so without the permission of those who own the work.

We have been approached many times by clients to copy someone else’s creative and we have always refused for two standout reasons: firstly we have enormous respect for our craft and those who aspire to excel in it; and secondly we inevitably come up with something far better for our client.

Agencies who replicate others’ work show their inability for creativity and innovation as well as their excellent skill for plagiarism and unethical practice - how proud they must be!

At Salefest we research our ideas, conduct legal compliance and spend much time producing the finished product to present a fresh and original idea; we have 100,000 reasons to be proud of that.

CREATIVE COLLECTIVE

Having recently produced our 100,000th ad for print at Salefest, we thought we would dedicate this month’s staff profile to our creative team whose collective creativity has helped us reach this fantastic landmark.


Creative Director Charles Bayer and Internet Creative Director Richard Butcher head up a team of inspired and intuitive designers who have thrown their ideas into the arena and shaped them into some immensely memorable campaigns over the years.

Design Team Leader John Cassar is responsible for running the studio and making sure that his team of designers puts their stamp of perfection on each and every ad.

And e-Business designer James Wicking uses his multimedia background to keep our clients’ e-zines looking fresh and relevant.

It’s the creative team’s skill and passion that makes Salefest what it is today!

DONUT MISS THIS: 2010 AADA HIGHLIGHT

Auto dealers throughout Melbourne and Brisbane recently enjoyed a visit from the AADA representatives, Ela and Celeste, who came bearing gifts of Krispy Kreme donuts to share with colleagues at the dealerships.


Ela and Celeste talked with dealers about the upcoming AADA Convention and the excellent program of cutting-edge workshops, fabulous entertainment and world-class speakers, one of whom is Kevin Panozza.

Kevin is the founder of Salesforce, one of Australia’s most effective customer service companies which he started with just a handful of staff in the 1990s.

 
By the time Kevin sold the company to Salmat he had a staff of more than 5000 and the company has gone on to be the most successful outsourced sales and customer service business in Australia and New Zealand.

Kevin’s ability to connect with his staff and drive them toward high performance is enviable to say the least; it’s a skill that any business person should strive to possess.

His appearance at this year’s AADA is likely to prove popular as auto dealers flock to his entertaining and infectious seminar where the core of presentation will be his belief that good customer service begins with happy staff.

He’ll share some of his experiences, including the disappointing ones, and show auto dealers how the customer experience can improve business significantly.

This is a must-attend seminar at this year’s AADA program and one that Ela and Celeste say has stood out as a highlight for many of the dealers they met in their travels.
 

Click here for more on the 2010 AADA Convention.


INTRODUCING TAMARA CROSS

Tamara Cross has recently joined the Queensland team as an Account Services Manager bringing years of experience with her as well as passion and drive to take our clients’ accounts to the next level.

Tamara and fiance Piripi come from New Zealand, where they were living in Auckland for ten years prior to their move to Brisbane three years ago.

Having just come from a marketing role working in brand management, and prior to that working in advertising for five years, Tamara says it’s refreshing to now work for a company that thinks outside the box:

‘I like the fact that Salefest isn’t a traditional advertising agency and the business model is different to other agencies,’ said Tamara.

Her vision for her future with Salefest is to be the best that she can be and hopefully make everyone’s life a little easier, which is a winning formula in our books!

But Tamara’s warm personality and sparky humour derive from much more than a successful career; she and fiancé Piripi like to live life like it’s going out of fashion.

With touch rugby, volleyball and boot camp training just some of the sports they participate in regularly, they also love to indulge in the best of Queensland’s food and wine, of which there’s plenty to choose from.




 

Tamara is also a secret shoe fanatic and loses all sense of reality at the sight of a pair of must-have shoes.

She also has a very big heart and fosters animals for the RSPCA.

We’re really happy to have Tamara on board!




BLOG ON


If you’re reading this e-news, there’s a good chance that you know what a blog is: if you don’t, then welcome to the internet, it’s a really nice place to be.

Blogs – the online diaries come websites come news sources - have been around since the mid 90s. But their rise in popularity began about ten years ago and has grown into the colossal blogosphere that now has an unknown number of blogs, somewhere in the region of 115,000,000 and counting.



Blogs have grown into more than just a personal webpage for kids to diarise their thoughts and ideas; they’re big business for some.

The actresses and singers who used to dominate the front row at fashion shows have been bumped back in favour of the real stars of fashion; the sassy fashion blogger.

Ordinary girls and boys who have something to say and a place to say it are being courted by the fashion pack because of the strength of their opinions and ideals which they share with the world on their blogs.

Tech blogs, auto blogs and interior decorating blogs have done so well that they’ve become trusted sources that have loyal followings and in turn make great revenue from advertising sales.

 
Look at interior designer Heather Lawson’s blog Habitually Chic, which had an overwhelming 338,357 visitors in March of this year alone – circulation figures that any of Australia’s top glossies would kill for!

Or take celebrity blogger Perez Hilton whose blog is one of the biggest go-to sources for celebrity tittle-tattle and has made him a celebrity in his own right.

The thing about blogs is that they’re easy to create and maintain and you don’t need any special software to have one.

So why blog?

Blogging is fantastic for search engine optimisation for one thing, and many companies who have begun blogs which are linked to their website have reported a surge in traffic to their website.


It also gives you a voice that steps outside of your product and the advertising around it, adding personality and transparency to your brand.

However blogging isn’t for everyone; if you’re going to do it you’ve got to be committed. There’s no point in posting a story and then disappearing for two months with nothing more to say.

You also have to let people know it’s there, so linking it to your Facebook, Twitter and website will get the message to them. Similarly your blog will also help tell new people you’re there, by bringing them to your website and social networking pages.

Salefest’s Creative Director Charles Bayer has gathered a slow, steady and loyal following on his blog , focussing on what we know best – cars.

If blogging is something you’d like to know more about, contact the e-Business team on 9576 8900.


A CURE FOR ROAD RAGE AHEAD

I overheard one of our Account Managers complaining the other day that she was stuck in traffic for more than an hour on her way to the office. Lucky she didn’t live in Los Angeles.

A recent study by the Texas Transportation Institute (TTI) for the worst traffic in the United States put LA in the top five. In fact, the travel time index is 1.92 which means that a peak hour trip takes almost twice as long as it would in off-peak times.

What’s more, the average LA motorist spends 72 hours every year in traffic jams – that’s nearly two full working weeks spent staring at the car in front of you, checking your emails and keeping your road rage under control.

Ta dah! Bring on the all-singing, all-dancing number plate. California’s lawmakers are considering introducing a bill allowing the state to begin researching the use of electronic license plates for vehicles.

For instance, when you’re on the move the e-Plate functions just like a normal number plate. Then when you pull up in traffic or at a stop light it automatically switches to a paid digital message after four seconds. And in an emergency, the e-Plate would be used to alert drivers to what’s ahead and provide specific information on how to avoid it.

Now you have to admit that’s a pretty cool concept that could easily become a very cost-effective out-of-home marketing strategy.

 

And I’m sure the state of California does too because it would help reduce their humongous budget deficit.

California here I come.

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